Shipping policy

SHIPPING & RETURNS

DELIVERY POLICY

Delivery Timeframe

  • We aim to process and courier all orders within 3-5 working days.
  • Orders to outlying areas may take longer than five working days.
  • In the event of unforeseen delays (e.g., out-of-stock items), we will communicate any potential delays.

Delivery Schedule

  • Deliveries are made Monday to Friday between 08:00 and 17:00.
  • No deliveries will take place over weekends or public holidays.

Delivery Conditions

  • To ensure timely processing, please provide a valid street address where someone will be available to receive the parcel between 08:00 and 17:00.
  • Our courier service is unable to provide specific delivery time slots.
  • If you are not home during delivery hours, please provide an alternative delivery address at checkout.

Shipping Fees

  • A flat courier fee of R99 applies to all orders under R750.
  • Orders over R750 qualify for free shipping.

Product Pricing

  • Prices are subject to change without prior notice.
  • The price listed at the time of purchase is final.

RETURNS POLICY

Return Period

  • Customers may return unopened and unused supplements within 14 days of the original purchase date.
  • Returns will not be accepted after this period.

Eligibility for Returns

To qualify for a return, the product must:
✔ Be in its original packaging
✔ Be unopened and unused
✔ Show no signs of tampering or damage

Return Shipping

  • Customers are responsible for return courier costs.
  • We recommend using a trackable courier service to ensure the safe return of your item.

Refund Process

  • Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be issued to your original payment method within 7-10 business days.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact our customer service team within 3 days of receiving your order.
  • Depending on the situation and stock availability, we will offer a replacement or refund.

Exchanges

  • We do not offer exchanges on supplements.
  • If you wish to try a different product, please return the original item following the return policy guidelines, and place a new order for the desired product.

Return Authorization

  • To initiate a return, please contact our customer service team at onlinesupport@peakdaily.co.za with:
    • Your order number
    • The reason for the return
  • Our team will provide instructions on how to proceed.

Non-Refundable Items

The following items cannot be returned or refunded:

  • Sale or clearance items
  • Gift cards
  • Promotional or bundled products

Right to Refuse Returns

Peak Daily reserves the right to refuse returns if:

  • The product is not in its original condition.
  • The return policy guidelines were not followed.

📢 Disclaimer: Individual results may vary when using supplements. We encourage customers to consult with a healthcare professional before starting any new supplement regimen.

If you have any questions about our online shop policy or need assistance, feel free to contact our customer support team at onlinesupport@peakdaily.co.za.

We’re here to support you on your fitness journey! 💪